In creating a functional environment for activity-based working*, careful design process in which employees are involved is essential. The design process should be founded on the goals and operations of the organisation, and on the demands and behaviours of employees. Examples of various types of activity-based working arrangements are: open work space, assigned workstations for employees that need permanent and personally adjusted workstations, unassigned workstations for employees that do not need fixed workstations, soundproof phone booths, silent areas for concentration, areas for group work, official meeting rooms, and areas for unofficial collaboration and socialising.